Chargebacks
A chargeback is a reversal of a credit card transaction, typically initiated when a customer disputes the legitimacy of a financial transaction. When a chargeback occurs, the amount of the disputed transaction is charged back, often with an additional payment processor fee. If you, the merchant, cannot prove the legitimacy of the original transaction, you lose the product sold, payment for the product, transaction processing fees, applicable currency conversion commissions, and any additional chargeback processing fees. You need to be able to effectively address chargebacks, without draining internal resources.
Vindicia Subscribe stores details of the chargeback in the Portal. Subscribe provides this support to ensure merchants are not meeting the chargeback limits set by payment providers. A Subscribe Chargeback encapsulates a detailed record of the chargeback and its history, including the original transaction or transactions it applies to. Use the Subscribe Portal to search for Chargebacks made against your merchant account. Vindicia chargeback protection begins the moment a customer engages in a transaction with you, because Vindicia calculates and reports the risk of a chargeback for the transaction at the time of the transaction. The chargeback risk and the explanation for the risk assessment are stored as part of the transaction record, which you can view.
A chargeback can be added manually in the Portal as long as you hold the chargeback relevant permissions as part part of your user role.
Use Subscibe's chargeback reports to view both aggregated data about your chargeback's as well as input per case. The Chargeback Changes Report lists all new chargebacks and changes to existing ones for a selected period. Chargeback reports are available under .
The Chargeback list page displays chargebacks by ID , Status, Received Date, Transaction Date, Card, Amount, and Reason Code. You can search for chargebacks by any of these key words or click the Show Filters button to refine your search.