|
ID
|
Subscribe’s
unique identifier for the Chargeback. |
Required |
|
Merchant ID
|
Your Company
Identifier |
Optional |
|
Status
|
Current status of the Chargeback.
Can be one of the following:
- New: Vindicia has received the
Chargeback, but has not yet processed it.
- Retrieval : Vindicia received a
Retrieval/Ticket Request for the Transaction.
- Responded: Vindicia responded to a
retrieval/ticket request for the Transaction.
- Legitimate Fraud: Vindicia is not
challenging the Chargeback because it appears to be a case of
true (merchant) fraud.
- Legitimate Other: Vindicia is not
challenging the Chargeback due to a merchant’s customer
service/billing issue.
- Challenged: Vindicia has submitted
rebuttal documents to the processor in an attempt to reverse the
Chargeback, and is awaiting a response from the processor.
- Appealed: Vindicia has successfully
challenged the Chargeback, but the customer or issuing bank
elected to continue the dispute.
- Won: Vindicia successfully challenged the
Chargeback in favor of the merchant.
- Lost: Vindicia challenged the
Chargeback, but the processor determined that the Chargeback
stands. No money will be transferred back to the merchant.
- Expired : Vindicia cannot respond to the
Chargeback because required documents or transaction information
was received after the deadline.
-
Pass: Vindicia chooses not to challenge
the Chargeback even though there is complete transaction and
chargeback information.
- Incomplete: Vindicia cannot yet respond
to the Chargeback until missing details or information about the
associated transaction are provided.
- Represented: The merchant submitted proof
that the disputed transaction was valid.
- New Second Chargeback: Vindicia has
received a second Chargeback against a transaction previously
charged back, disputed, and refunded. (Customers and payment
processors are legally permitted to issue a second Chargeback if
a merchant wins back the original Chargeback).
-
Duplicate: Vindicia received and entered
a duplicate Chargeback on a single transaction.
- Pre-Arbitration: (Visa only.) The issuing
bank indicates that a customer continues to dispute a Chargeback
previously reversed in favor of the merchant, and offers the
merchant an opportunity to return the funds to the customer
before pursuing arbitration.
- Pre-Arbitration Decline: (Visa only.) A
customer continues to dispute a Chargeback previously reversed
in favor of the merchant. Vindicia indicates its willingness to
engage in arbitration on behalf of the merchant.
- Pre-Arbitration Pass: (Visa only.) The
issuing bank indicated that a customer continued to dispute a
transaction previously reversed in favor of the merchant. Even
though there is complete Transaction and Chargeback information,
Vindicia elects to accept the customer's continued dispute and
return the funds to the customer rather than pursuing
arbitration.
- Pre-Arbitration Accept: (Visa only.) A
customer continues to dispute a Chargeback previously reversed
in favor of the merchant. Vindicia elects to return funds to the
customer for the previously won Chargeback rather than pursuing
arbitration.
- Pre-Arbitration Won: (Visa only.) A
disputed Chargeback slated for arbitration was reversed in favor
of the merchant prior to entering arbitration.
- Arbitration: The Chargeback is in
arbitration, and the card association will rule on the
legitimacy of the Chargeback.
- Collections New: The disputed transaction
included a product that was not returned and the Merchant
engages a collection agency for the product.
-
Collections Won: The disputed transaction
included a product that was not returned and the Merchant
engaged a collection agency for the product and received it
back.
- Collections Lost: The disputed
transaction included a product that was not returned and the
Merchant engaged a collection agency for the product but did not
receive it back.
|
When creating a new chargeback, status is always
New. |
| Amount and Currency |
Amount and currency of the Chargeback. |
Required |
| Reason Code |
The reason code received from the payment processor associated with
the Chargeback |
Optional |
|
Reference Number
|
The secondary Chargeback identifier used by some payment processors,
if provided. |
Optional |
|
Status Change Time
|
The date and
time the status of the Chargeback was last changed. |
Optional |
| Posted Date |
The date and time that the Chargeback case was received by
Vindicia. |
Required |
|
Processor Received Date
|
The date and
time the processor received the Chargeback notice from the issuing
bank. |
Required |
|
Transaction Date
|
The date of the associated Transaction being disputed. |
Required |
| Transaction ID |
The ID of the associated Transaction being disputed. Once entered
this serves as a link to the relevant Transaction page. |
Optional |
