Credit Activity

Subscribe allows you to grant Credits to Accounts and Subscriptions. Products are a delivery mechanism that can grant credits when purchased. Credits can be granted in the form of Tokens, or monetary Currency. Redeemed gift cards are also associated to an account as a monetary currency credit.

You can grant Credits to an Account or a Subscription using the Subscribe Portal grant credit functionality available in existing subscriptions and accounts.

When a transaction is processed using Tokens or currency, Subscribe automatically consumes available Credits of the same type from the corresponding Subscription or Account before billing the designated Payment Method for the remaining balance.

The Credit Activity page displays your currency, and token credit activity for all your customers. Each credit made in Subscribe is displayed here with the following information.

Use the Filter setting to display the relevant credit list activity. You can filter according to Account Name, Account ID, or Account email to see the credit activity of a single customer. Filter by Subscription ID or Subscription Name to see the credit activity of a specific subscription. Use the Created date timeframe to see all the relevant credit activities during the period.

Once you are viewing the credit activity listing you wanted, click the Download CSV button to save the listing and all relevant details as a CSV file for view in a spreadsheet application.

Table 1. Credit Activity Parameters
Field Guidance Relevancy
Date The date that the credit activity took place (credit was granted or consumed). Read Only
Account The customer Account Name associated with the credit activity. Click the Account Name to access the relevant account page. Read Only
Type The type of credit. Available values are Token or Currency. Read Only
Activity The credit activity type. Available values:
  • Consumption: the Credit was used toward a one-time or recurring Transaction.
  • Gift Card Redemption: the Credit was added as a result of a Gift Card Redemption.
  • Gift Card Reversal: the Credit was removed due to the reversal of a previously redeemed Gift Card.
  • Gift Card Status Inquiry: If this is the activity type the return statuses are:
    • Active: the Gift Card is available for redemption.
    • Deactive: the Gift Card has been rejected by the payment processor; the Gift Card redemption was unsuccessful; or the Gift Card has been redeemed, and your redemption reversal was unsuccessful.
    • Redemption Pending: the Gift Card redemption is in process with the payment processor.
    • Unknown: Subscribe cannot determine the status of the GiftCard. Either Subscribe could not contact the Payment Processor, or it could not interpret the response from the Payment Processor.
  • Grant: the Credit was added as the result of a manual Credit Grant.
  • Refund: the Credit was added as the result of a refund to a credit based Transaction.
  • Revocation: the credit was manually revoked.
 Read Only
Amount The credit amount along with the national flag icon representing currency. When hovering over the flag, the name of the currency also appears. When a minus sign (-) appears before the amount that represents consumption of available credit and the corresponding credit balance decreases. Read Only
Balance The credit balance left after the listed activity. When granting a credit, the Amount and Balance fields will be equal. When the credit or part of the credit is used towards a billing transaction, the values of Amount and Balance change accordingly. Read Only
Transaction The unique Transaction ID. Click the ID to access the relevant Transaction page. Optional
Subscription The unique subscription ID related to the credit activity. Click the ID to access the relevant Subscription page. Optional
Note The activity note that was entered in regards to the specified activity Read Only