Reverse Payment

Invoices in Paid status that were created for Merchant Accepted Payment (MAP) payment method can be reversed in the Subscribe Merchant Portal 2.0. A payment reversal is a return of the paid funds to the customer's payment method.

For all other payment methods, use the refund action as part of a transaction.

To reverse a payment:

  1. Access the invoice from Billing > Invoices
  2. Click the Reverse Payment button in the Actions Panel.
    Note: Reverse Payment button is visible only if there is one or more captured or authorized transactions with Merchant Accepted Payment payment method type.
    The Reverse Payment dialog box appears.
  3. Define the fields as needed. Refer to the table below for guidance regarding the fields.
Table 1. Reverse Payment Dialog Box
Field Guidance Relevancy
Payment ID Merchant Payment ID from the drop-down list. If there is only one transaction, then this field is pe-filled.Required
Paid Date

Date on which the payment was made.

Read only
AmountAmount of the payment made along with the relevant currency represented by the national flag.Read only
CurrencyCurrency for this Subscription represented by the national flag.Read only
  1. Click Reverse Payment button on the Reverse Payment dialog box.
    On reversing the payment successfully, the associated transaction is updated to Canceled.