Filtering Chargebacks in Subscribe

The filters allow you to search for a list of chargebacks you seek by filtering out unwanted results.

Pages associated with the billing menu typically include large volume of results. This is why they do not display results by default when you initially access them. Instead, the filtering screen lets you search for the required records. The search results appear for the page throughout the session.

Chargeback Filtering Considerations

Use the following guidance and considerations to improve filtering performance:

When filtering by multiple fields such as ID and Status, the displayed results displayed match both the ID AND the Status values you entered. Fields in which you type a value, filter for that value. A search for customer Pete Johnson, for example, will not return results for Peter Johnson. A search for customer Pete, will display results for Peter Johnson.
The filtering screen includes key search fields, displayed with a light blue background for specific fields. At least one key search field (with a blue background) must be used in order to search.
Filtering with multiple input details improves the list of returned results and the speed of their return.
Up to 50,000 results will be displayed per search.

Chargeback Filters


Field	Previous Naming (Portal 1.0)	Guidance	Relevancy
Amount	Amount	Amount of the Chargeback you seek	Optional
Case Number	Chargeback Case/Reference Number	Enter the full chargeback identifier assigned by the merchant processor.	Optional
Currency	N/A	Select the relevant Currency for the chargeback you are seeking.	Optional
Customer Email	Customer Email	Also Known as Account Email. Enter the Email address of the customer account (associated with thechargeback) in the typical format XXXX@example.com	Optional
Customer ID	Merchant Customer ID	Also known as Account ID. Enter the unique identifier for an account associated with the Invoice.	Optional
Customer Name	Customer Name	Also Known as Account Name. Enter the Customer’s full name—typically corresponds to the name associated with the payment method on the account.	Optional
ID	Chargeback ID	Your unique identifier for the Chargeback you are seeking.	Optional
Processor ID	Processor ID	Enter the name payment processor identifies the Transaction.	Optional
Reason	N/A	Enter the card issuer’s reason code for the Chargeback for the chargeback you seek.	Optional
Received Date	Processor Received Date	Enter the date the chargeback you seek was received by the processor from the issuing bank. Use the Calendar picker to select your date	Optional
Status		Select the relevant chargenback status from the dropdown list. Select from: New: Vindicia has received the Chargeback, but has not yet processed it. Retrieval : Vindicia received a Retrieval/Ticket Request for the Transaction. Responded: Vindicia responded to a retrieval/ticket request for the Transaction. Legitimate Fraud: Vindicia is not challenging the Chargeback because it appears to be a case of true (merchant) fraud. Legitimate Other: Vindicia is not challenging the Chargeback due to a merchant’s customer service/billing issue. Challenged: Vindicia has submitted rebuttal documents to the processor in an attempt to reverse the Chargeback, and is awaiting a response from the processor. Appealed: Vindicia has successfully challenged the Chargeback, but the customer or issuing bank elected to continue the dispute. Won: Vindicia successfully challenged the Chargeback in favor of the merchant. Lost: Vindicia challenged the Chargeback, but the processor determined that the Chargeback stands. No money will be transferred back to the merchant. Expired : Vindicia cannot respond to the Chargeback because required documents or transaction information was received after the deadline. Pass: Vindicia chooses not to challenge the Chargeback even though there is complete transaction and chargeback information. Incomplete: Vindicia cannot yet respond to the Chargeback until missing details or information about the associated transaction are provided. Represented: The merchant submitted proof that the disputed transaction was valid. New Second Chargeback: Vindicia has received a second Chargeback against a transaction previously charged back, disputed, and refunded. (Customers and payment processors are legally permitted to issue a second Chargeback if a merchant wins back the original Chargeback). Duplicate: Vindicia received and entered a duplicate Chargeback on a single transaction. Pre-Arbitration: (Visa only.) The issuing bank indicates that a customer continues to dispute a Chargeback previously reversed in favor of the merchant, and offers the merchant an opportunity to return the funds to the customer before pursuing arbitration. Pre-Arbitration Decline: (Visa only.) A customer continues to dispute a Chargeback previously reversed in favor of the merchant. Vindicia indicates its willingness to engage in arbitration on behalf of the merchant. Pre-Arbitration Pass: (Visa only.) The issuing bank indicated that a customer continued to dispute a transaction previously reversed in favor of the merchant. Even though there is complete Transaction and Chargeback information, Vindicia elects to accept the customer's continued dispute and return the funds to the customer rather than pursuing arbitration. Pre-Arbitration Accept: (Visa only.) A customer continues to dispute a Chargeback previously reversed in favor of the merchant. Vindicia elects to return funds to the customer for the previously won Chargeback rather than pursuing arbitration. Pre-Arbitration Won: (Visa only.) A disputed Chargeback slated for arbitration was reversed in favor of the merchant prior to entering arbitration. Arbitration: The Chargeback is in arbitration, and the card association will rule on the legitimacy of the Chargeback. Collections New: The disputed transaction included a product that was not returned and the Merchant engages a collection agency for the product. Collections Won: The disputed transaction included a product that was not returned and the Merchant engaged a collection agency for the product and received it back. Collections Lost: The disputed transaction included a product that was not returned and the Merchant engaged a collection agency for the product but did not receive it back.	Optional
Created Date Between	Created Date Range	Define the date range during which thechargeback was created. Use the Calendar picker to select your date range, or enter dates directly in the fields.	Key field, at least one is required to filter.

How to Filter

To filter the page, do the following:

Enter the relevant value by which you'd like to search in the key fields (blue background). You can also search by additional fields. Refer to the tables for guidance regarding the filter fields.
Click Apply to filter the results.
A list of the results appears. If there is only one result, the details page opens immediately.
To change the filter query, click Change Query and enter the relevant values.
To clear your filter parameters, click Clear.