Log in to Vindicia Subscribe Portal with Vindicia IDP

Vindicia products are built to keep data secure and compliant and meet Payment Card Industry (PCI) and ISO security requirements. Accordingly, Vindicia Subscribe Portal users sign in to the Portal via Vindicia's IDP (Identity Provider) app. Vindicia IDP provides secure access, unique password requirements, complex password rules, and multi-factor authentication - all in a simple-to-use Identity Provider.

For Multi-Factor Authentication (MFA) set up, you can use either your email as an identifying factor or an authenticator app. Most authentication Apps are supported. You can use a common one such as MS Authenticator or Google Authenticator. Download the app from your mobile device app store such as Google Play or Apple App store.

Note: After an initial multi-factor authentication method is defined, backup codes can also be used as an alternate authentication method.

Users will receive an email providing their Vindicia ID (username) and prompting them to the Vindicia Portal via the Vindicia IDP app. Here you'll set up your password and define multi-factor authentication either via email or authenticator app.

Note: After an initial multi-factor authentication method is defined, backup codes can also be used as an alternate authentication method.

When a Vindicia Subscribe Portal session is idle for 15 minutes or longer, re-authentication is required.

Note: For Merchants using external IdP authentication in their organizations such as Okta or Azure, users require a username in the system but do not undergo the Vindicia IDP flow. Rather, they are redirected to their respective IdP for login, and then provided access to the portal.

To access the Vindicia Merchant Portal, do the following:

Establish a list of authorized users and their roles for your merchant account. For more details, refer to Subscribe Portal User Roles and Access.
Contact Vindicia Client Technical Support to request authorized user accounts.
Vindicia will create the users and send emails directly to each of your authorized users for first time access. For first time access, each user is provided a Vindicia ID (username). When a user logs in to the Portal for the first time, they are redirected to the Vindicia IDP app for verification, password creation, and multi-factor authentication.
Navigate to the Merchant Portal at Production (for Vindicia's live environment): https://portal.vindicia.com/portal/login
The Merchant Login page appears.
Note: For access to Staging (Vindicia's testing environment) you can use Vindicias IDP or a portal-generated password option. The Staging Portal is at https://portal.staging.us-west.vindicia.com/portal/login.
In the Username field, enter the user name provided in Vindicia's email and click Continue.
You are redirected to Vindicia IDP Identity app for authentication.
Enter your username in the Email field and click Next.
Note: Merchant users whose email domain is linked to more than one merchant instance, are provided an additional field, Organization Name.
1. Place your cursor in the Organization Name field and start typing the name of the relevant merchant. A drop down shows the relevant options.
2. Select the relevant option from the list of results.
3. Click Next.
For first-time setup, a verification code is sent to your provided email address.
Copy the code you received in your email and enter it in the Enter code field.

Tip: If you did not receive a code in your email or the code timed-out, click Resend code to try again.
Click Sign in.
The Set a password screen appears.
Define a Password for this account and click Set Password. Password must be at least 8 characters long and must include at least one uppercase letter, one lowercase letter, one numerical digit, and one special character.
Enable 2 step authentication (multi-factor) by clicking Enable
Select your additional verification factor.
1. For first-time setup, select from Authentication App code or Email code.
2. Once your initial verification method is established, you can choose from Authentication App code, Email code or use backup codes.
Tip:
- Most authentication Apps are supported. You can use a common one such as MS Authenticator or Google Authenticator. Download the app from your device app store such as Google Play or Apple App store.
- Backup codes can be generated in the dentity App to store and use as an additional verification method. See User Sign In - Vindicia IDP for more details
- If you have lost access to your MFA method, contact your Merchant User Manager to generate a backup code. See Logging in with a Backup Code for more details.
For first-time setup, verify the additional verification method. For Authenticator App do the following:
1. By Authenticator App: open the app on your mobile device and add an account for Vindicia
  Tip: You can either add by scanning the provided QR code or by entering the provided string.
  An account is created in the Authenticator App.
2. Open the account, copy the displayed code and enter it in the Enter code field.
3. Click Verify.
4. Click Continue.
For first-time setup, verify the additional verification method. For Email do the following:
1. By Email: open your email account and find the new email sent to you.
2. Copy the code you received in your email and enter it in the Enter code field.
3. Click Verify.
4. Click Continue.

You have successfully logged in to the Vindicia Subscribe Merchant Portal and were redirected to the Portal landing page.