Billing
- Accounts
- Subscriptions
  - Subscription Lifecycle
  - Working with Subscriptions
    - Subscription Details Pane
    - Subscription Account Pane
      The customer account details. The subscription is associated with one account and that account cannot be changed. Other parameters such as payment method can be edited.
    - Subscription Items Pane
      Subscription Items are the Products and services included in the subscription. In order to enable the field, ensure that you selected the relevant currency in the Currency field that is part of the details pane.When editing Subscription Items that are active, note that additional fields are added.
    - Subscription Billing Plan Pane
    - Custom Data
      Custom data lets you store merchant-specific data to Products, Rate Plans, Billing Plans, Season Sets, Subscriptions, Accounts, and Payment Methods as a pair of matched text strings, called name-value pairs. These name-value pairs can help you categorize and sort aspects of your objects. Use Name to define a category, and Value to define a specific item in that category. For example, you could use name-value pairs to track your sales teams. Define a name-value pair with Office as the Name and the city in which the office is located as the Value.
    - Make a Payment to Subscription
      A two-step process, which allows you to first define the invoice being paid and then perform the payment. The Make Payment action is enabled when a due or overdue invoice is associated with the Subscription.
    - Grant Credit to a Subscription
    - Revoke Credit
      You can revoke or take back all or some of the credit that was granted that has not been used.
    - Pause a Subscription
    - Resume a Subscription
    - Cancel a Subscription
  - Viewing Subscription Info
- Chargebacks
- Transactions
- Invoices

Cancel a Subscription

You can cancel a subscription using the portal. Typically this is done in response to a customer service call.

To cancel a subscription:

Access the subscription from Billing > Subscriptions.
Click Cancel Subscription in the Actions Panel.
The Cancel Subscription dialog box appears.
Define the fields as needed. Refer to the table below for guidance regarding the fields.

Table 1. Cancel Subscription Dialog Box
Field	Guidance	Relevancy	Naming in Portal 1.0
Disentitle Immediately	Toggle Yes or No. Toggle Yes to cancel the related entitlements immediately. Otherwise, the entitlements continue through the end-date, as determined by the last successful billing for this subscription. Default value is No.	Optional	Terminate customer access immediately
Force	Toggle Yes or No. Toggle Yes to cancel the subscription, even when the minimum commitment period for the subscription has not been satisfied. Default value is No	Optional
Settle	Toggle Yes or No. Toggle Yes to settle the subscription when it is canceled by either refunding the customer for a portion of the prepaid use that will no longer be available, or by charging for non-recurring-charges that the customer has not yet paid. When set to No the charges or credits remaining on the subscription are not changed, and are carried forward in the subscription balance. How the subscription is settled will be reflected by the transactions/refunds included in the output. Default value is No.	Optional	Give the customer a Refund for their unused time
Send Cancel Notice	Toggle Yes or No. Toggle Yes to send a cancelation email. When set to No, no cancelation email is sent. Default value is No.	Optional	Send AutoBill Stop Notice
Reason Code	Select a reason code from the dropdown box. Cancel reason codes include a set of generic merchant reasons which can be used, or it is possible to define and use custom cancel reason codes.	Optional	Cancel Reason Code

Click Cancel Subscription.
The subscription is canceled or transferred to a pending canceled status according to the defined parameters.
Note: A subscription in Pending Cancel state can undergo an additional cancel process in order to disentitle (and cancel) it immediately.