Pause a Subscription

Pausing a Subscription can be performed for active subscriptions only. When a Subscription is Paused, the service entitlement and billing of the Subscription are revoked on the effective date of the pause. If no other action is taken, the Subscription will remain paused for 5 years, and then cancel.

You can pause billing for an existing Subscription immediately (default) or at the beginning of the next billing cycle. You can also provide a reason for the pause.

To pause a subscription:

  1. Access the subscription from Billing > Subscriptions.
  2. Click Pause Subscription in the Actions Panel.
    The Pause Subscription dialog box appears.
  3. Define the fields as needed. Refer to the table below for guidance regarding the fields.
Table 1. Pause Subscription Dialog Box
Field Guidance Relevancy
Pause Effective Select
  • Immediately: If Subscription pause should take effect immediately. The entitlements are revoked immediately but a prorated refund for time remaining in a current service period is not automatically issued. Merchants can choose to separately calculate the refund manually and issue a refund (via API or Portal) in cases where immediate pause is desired.
  • End of Current Cycle: If Subscription pause should take effect at the end of current billing cycle or the next bill date.
Default value is Immediately.		Required
Reason Code

Select a pre-defined reason from the dropdown box. Pause reasons include a set of generic merchant reasons which can be used.

Required
  1. Click Pause Subscription in the Pause Subscription dialog box.
    The Subscription is paused or transferred to a Pending pause status according to the defined parameters.
    Note: A subscription in Paused or Pending Paused state can be canceled on the portal.