Chargeback Changes

The Chargeback Spreadsheet (also referred to as the "Delta Since Report") lists all chargebacks received during the specified time frame, as well as any status changes that may have been made to existing chargebacks.

To generate a one time report:

1. Enter the relevant date range.
2. Optional. Enter an Email address where you'd like to receive notifications when the report is available. A single email address can be entered.
3. Optional. Select whether to enable Display only terminal status to show only Chargebacks for which the status is final. A Chargeback with a terminal status is always one of the following:
   • Legitimate fraud: The Chargeback is due to legitimate fraud.
   • Legitimate other: The Chargeback is due to a business error or a problem with the product or service.
   • Pass: Vindicia cannot dispute the Chargeback for one of the following reasons:
   • The amount is less than $5.00.
   • The AVS data is missing, or the AVS data is rated I7 or I8.
   • Vindicia has accepted the second chargeback (sometimes called the “pre-arbitration”).
   • There is not enough data to win the challenge.
   • Expired: Vindicia did not receive all of the transaction data in time to dispute the chargeback before it expired at the payment processor level.
   • Lost: Vindicia challenged the Chargeback and lost.
   • Won: Vindicia challenged the Chargeback and won. (The Chargeback is in terminal status 90 days after the processor receives the Chargeback).
   • Appealed: The Chargeback was won, but the cardholder or issuing bank appealed the chargeback; or, the issuing bank reversed an error or decision.
4. Click Submit. View the report in the My Reports page.

Display columns