Chargeback Reason Code Summary
This report breaks down the chargeback count, by month and by reason code, for a selected time period.
Use this report to help identify product and/or internal customer service issues that may be resulting in an increased chargeback rate.
To generate a one time report:
- Enter the relevant date range for the chargebacks.
- Optional. Enter an Email address where you'd like to receive notifications when the report is available. A single email address can be entered.
- Optional. Select the Payment Method used in the chargeback Transaction.
- Click Submit. View the report in the My Reports page.
Display Columns
| Field | Description |
|---|---|
| Reason Code | The reason code assigned to the chargeback by the Payment Processor. |
| Description | The Payment Processor's description of their reason code. |
| Month(s) | The month the chargebacks were received, based on Payment Processor received date. |